Scheduling, Dispatching, and Work Order Management

Field Service Scheduling and Dispatching

  • Schedule, dispatch, route, search, and sort jobs using the powerful multi-view Job Control Center.
  • Instantly toggle between monthly, weekly, daily, and all-inclusive views of your jobs.
  • Instant point & click drill-down to job and work order details.
  • •Effortlessly drag & drop jobs in the dispatch board to assign and re-assign technicians and crews.
  • Customize the boards with modifiable layouts, user-defined color-coded statuses, and more.
  • Schedule and track jobs from initial call to dispatch and completion all from one central location.
  • Schedule jobs spanning multiple days with a single work order. Schedule multi-stage applications.
  • Schedule jobs and assign service people based on company division.
  • Automatically assign optimal service person based on job location.
  • Instantly update job statuses and re-schedule jobs as needed.
  • Automatically time-stamp job arrival and completion times for your service people.
  • Create service agreements and automatically schedule recurring service and preventive maintenance
  • Support for simple to complex recurring schedules to handle virtually every type of job and customer.
  • Support for multiple technicians per job and multi-person crew assignments.
  • Simply click on an open slot for a service person to automatically create a new work order.
  • Automatically identify and locate existing customers with optional Caller ID support.
  • Dispatch service calls and send job schedules via two-way wireless messaging between office and field.
  • •Electronically capture and print signatures on work orders, proposals, and invoices via tablet computers.
  • •Generate work orders, job schedules, site directions, and routing sheets for your service people.
  • Automatically generate work orders based on service requests entered by customers on your website.
  • Street mapping and route optimization via Microsoft MapPoint®. (purchased separately)
  • Built-in support for obtaining job directions via free Google Maps®.
  • Built-in links to Global Positioning Systems (GPS) for vehicle monitoring. (call for GPS vendors supported)
  • •Built-in link to TomTom WEBFLEET for advanced fleet management. (purchased separately)
  • Optionally export job schedules to MS Outlook® calendar.
  • Simply the most powerful, most versatile, and easiest-to-use scheduling and dispatching system ever designed!

Work History Tracking

  • Track unlimited work history of all jobs and service for each of your customers, job sites, and properties.
  • Instantly drill down to the original work order or invoice directly from the history view - with a single mouse click.
  • Data from work orders and invoices automatically flows to work history - with no redundant data entry.
  • With Wintac, detailed work history for any customer, job site, property, and job is always at your fingertips.

What are you waiting for?

Wintac software can help streamline your field service business and save you time and money. Take the product tour today to get started!